Technical and Operational Support services

SEPL provides a comprehensive range of Technical and Operational Support services, tailored to strengthen the security posture and enhance the operational efficiency of organizations.

Technical Support:

Our team offers expert guidance on the implementation, configuration, and troubleshooting of cybersecurity tools and infrastructure. We ensure your systems are not only secure but also optimized for performance. Services include vulnerability assessments, penetration testing, and in-depth security audits.


Operational Support:

SEPL delivers continuous protection through proactive monitoring, management, and incident response services. This includes real-time threat detection, coordinated response efforts, and effective security incident management—all aimed at minimizing downtime and preventing data breaches.

Business Meeting

Tiered Cybersecurity Support (L1, L2, L3)

  • Level 1 (L1): Entry-level support focused on continuous monitoring and basic security incident detection. Includes alert handling, log analysis, and first-level troubleshooting.
  • Level 2 (L2): Advanced support that addresses escalated incidents, conducts deeper threat investigations, and applies corrective and preventive measures.
  • Level 3 (L3): Expert-level assistance involving threat hunting, digital forensics, and complete incident response. Provides strategic insights to enhance cybersecurity posture.
  • These structured support tiers enable responsive, scalable, and effective cybersecurity operations across businesses of all sizes.

Remote & Onsite Cybersecurity Support

  • Remote Support: Provides 24/7 centralized security monitoring, real-time threat detection, remote troubleshooting, and vulnerability management. Ensures quick resolution with cost-effective operations.
  • Onsite Support: Offers in-person assistance for complex security needs including audits, system hardening, advanced incident handling, and customized protection strategies.
  • Both support models are designed to deliver fast, reliable, and scalable cybersecurity services tailored to business requirements.

Ongoing Maintenance & Support

  • System Maintenance: Regular updates, security patches, and performance monitoring to ensure existing solutions remain secure and effective.
  • Issue Resolution: Root cause analysis and integration support to resolve issues while maintaining harmony with existing security infrastructure.
  • Security Audits & Compliance: Routine assessments to uphold cybersecurity standards and regulatory compliance.
  • 24/7 Technical Support: Immediate response to incidents and vulnerabilities to ensure minimal impact and maximum uptime.

Comprehensive Managed Security Services

  • 24/7 Monitoring & Threat Detection: Continuous surveillance to identify and address threats promptly.
  • Security Solution Management: Complete handling of deployment, configuration, and management of security technologies.
  • Vulnerability & Patch Management: Proactive identification and resolution of potential risks through patching and updates.
  • Security Audits & Risk Assessments: Regular reviews and strategic guidance to improve overall security posture.
  • Operational Focus: Enables clients to focus on core business while SEPL ensures robust cybersecurity protection.